Damage Policy

1. Before Delivery

   • All our products are carefully prepared, packed, and inspected before dispatch.

   • We ensure the product leaves our kitchen in perfect condition.

2. During Delivery

   • Deliveries are handled by our third-party logistics partner, Eksecond.

   • Once the order is handed over to Eksecond, the responsibility for safe delivery lies with them.

   • We are not liable for damage caused during transit, delays, or mishandling by the delivery partner.

3. After Delivery

   • Customers must check the order at the time of delivery.

   • Any visible damage should be reported immediately with photographs to our WhatsApp support within 1 hour of delivery.

   • Claims raised after this time will not be eligible for replacement or refund.

4. Resolution

   • If the damage is confirmed to have occurred before dispatch, we will provide a replacement or issue a refund as per our discretion.

   • If the damage occurs during or after delivery, customers must raise the concern directly with Eksecond. However, we will assist in coordinating with them wherever possible.